ACCOMMODATIONS

 

We reserve or recommend the best available, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. Prices are based on two persons sharing a twin-bedded room. We reserve the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available, we reserve the right to substitute the next best quality hotel. A refund may apply in this case.

We make every effort to arrange shared accommodations for single travelers when requested to do so. If the request cannot be honored, the quoted single supplement will apply.

MEDICAL REQUIREMENTS

Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving trekking.

It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies us in advance of travel.

Once a tour has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their tour. Proof of coverage may be required.

Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:

• Walking tours
• Horseback tours
• Canoe, boat and white-water rafting trips
• Primate tracking
• Hiking

You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk

PRIMATE TRACKING

There is a possibility that an individual traveller may be prohibited from tracking on the day of a scheduled excursion because of an illness that might be transmitted to the or for some other health-related condition. Only travellers in good health are permitted to track primates, and the decision whether or not a traveller will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the local guides and trackers, whose decision in such matters is final.

No guarantee can be made that primates will be seen on any primate tracking tour. In light of the foregoing, each traveller should be made aware that in the event that they prohibited from visiting the primates because of ill health, the cost of the primate tracking permit and all of the other costs associated with the trip to the primate tracking area are not refundable for any reason. The minimum age limit for gorilla tracking participants is 15 years.

- If cancellation is made between 0 and 30 days before departure a fee equivalent to 100% of the total booking value is payable.
- If cancellation is made between 31 and 45 days before departure a fee equivalent to 60% of the total booking value is payable.
- If cancellation is made between 46 and 60 days before departure a fee equivalent to 40% of the total booking value is payable.
- If cancellation is made 61 days or more before departure a fee equivalent to 20% of the total booking value is payable.